Frequently Asked Questions

Power Button (on the top): Press and hold the power key until the PWR LED blinks to switch between ON/OFF status.

SOS Button (the big one): Press and hold the SOS button to trigger an SOS alert if the SOS alert has been set up on the tracking platform.

GPS LED (blue): GPS LED blinks when it's searching the satellites.

PWR LED (red): Power LED starts to blink when battery is low or the device is charging

CEL LED (green): Cell LED blinks when communicating with the tracking platform server.

In the standard plan, the recording frequency is once per 30 seconds.

Six hours of charge is enough to charge through 0% to 100% battery. Once the device starts charging, the PWR LED blinks until fully charged.

Under one full battery charge the device may last from 4 days to 2 weeks depending on the usage. You can set up a battery percentage alert through our tracking platform so that you will be informed when the battery goes below the assigned percentage.

i) Go to lumitrac.com/activate

ii) Fill out the form. The 15-digit IMEI can be found below the bar code on the back of your device. After successful subscription, you will receive a confirmation email including your first time login password.

iii) Charge your device. Turn OFF and then turn ON the device to allow it refreshing signals.

iv) Visit web.lumitrac.com to login with your email address and the password received.

v) Your device will be available on the map within a few minutes after the activation.

* If your device is not showing the correct position on the map, and the GPS LED (Blue) is blinking, that means its GPS signal is being blocked. In this case, please put it in outdoor area for 3~5 minutes until its GPS LED (Blue) is stable, then check it on the map again.

** For any problems encountered, please don't hesitate to email us or leave a message. We'll fix it ASAP.

The location retrieved from the GPS could be slightly off from the actual location due to weak GPS signal strength, bad weather, signal blockings around the device, etc

The device could not transmitting data in some regions, such as valleys and wild parks, where there are poor or even no mobile network signals. The device will save location reports in its memory and start to send out location reports again once the mobile network is available.

We offer two versions of tracking platform. "Brief" has basic tracking functions such as positions and routes; "Advanced" includes more vehicle management features. Feel free to switch between them at the management site lumitrac.com/tracker !

Go to lumitrac.com/tracker and input your original registration email address. You will receive an email including the cancelation link. Follow the link and click unsubscribe. Your device will be deactivated starting from next billing period and you can still use your device until then.

Go to lumitrac.com/tracker and input your original registration email address. You will receive an email including the reactivation link. Follow the link and click continue. If your subscription has not expired, it will be automatically renewed when it expires. If your subscription already expired, your new subscription will start once your credit card is charged.

In the speeding alert settings, you can assign a custom value as the maximum speed allowed. It does not consider the road speed limit.

If you've already set up a cell phone number in your profile, you just need to select your phone number in the "create alert" interface. You may also input additional cell phone numbers INCLUDING the country code (+1 for the United States, for example +18181234567) when setting up an alert. Lumitrac will not charge you extra fees for SMS alert. Extra fees may apply from your wireless carrier according to their policy.

In the Mobile APP and Brief versions, routes are defined between places labeled by numbers. Routes start from smaller number to larger numbers (i.e. 1-->2, 5-->6). In the Advanced version, arrows on the routes show the directions.

Routes are generated by connecting valid reported locations and then some optimizations. Even after the Route Fitting Algorithm (RFA), routes may not be exactly the same as the vehicle’s motion trace. We will keep upgrading the technique to improve the routes.

In settings, you can select the units you prefer, such as mile/km, pound/kg, °F/°C.

In the advanced web browser version, you can create a link from the device tab and send the link to others. People using the link can access to your driving reports.

You can change your login email address under the profile setting. After changing your email, you can login to the tracking platform using your new email address. However, you still need your original registration email address to access the subcription management functions. So it's not suggested to modify your login email address.

After setting up alerts on the tracking platfrom, alert emails will be automatically sent out from info@lumitrac.com when it's triggered. Please check your spam emails to make sure those alert emails are not classified as spam.

This only happens when you are using a portable GPS tracker such as GL300MA, because portable trackers do not report ignition status, so the ignition status of your car on the platform is set to be “off”. And the "power" here indicates "external power". Please just ignore the ignition/power status when using a portable tracker.

Yes, it's water-resistant. BUT it's NOT waterproof. It can survive from some rain drops, but please don't immerse it in water.

Still have questions? Leave a message through the support portal in the advanced version tracking platform or email us at support@lumitrac.com. Thank you for choosing Lumitrac!
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